Privacy Policy

PIPELINE POWER LTD – PRIVACY POLICY

Pipeline Power Ltd respects your privacy and is committed to protecting personal data.

This policy explains how data may be collected, used, stored, and processed when interacting with our website, services, or AI-powered systems.

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### 1. DATA WE MAY COLLECT

We may collect:

• Name

• Phone number

• Email address

• Enquiry details

• Booking information

• Communication content

This may occur when:

• You submit a form

• You request a demo

• You interact with AI systems

• You contact us

Demo interactions may temporarily capture limited caller information such as phone numbers for operational purposes. This data is not used for marketing and is deleted where reasonably possible.

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### 2. PURPOSE OF PROCESSING

Data may be used to:

• Respond to enquiries

• Provide services

• Facilitate bookings

• Support communication

• Maintain service functionality

Some interactions may involve AI-assisted handling.

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### 3. DATA PROCESSING ROLE

Pipeline Power Ltd may act as:

• A data controller for enquiries made directly to us

• A data processor when handling data on behalf of clients

Where data is processed on behalf of clients, responsibility for lawful collection and consent remains with the client.

Pipeline Power Ltd processes such data only to provide agreed services.

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### 4. AUTOMATED PROCESSING

Certain communications may involve automated or AI-assisted responses.

These systems are designed for:

• Administrative communication

• Enquiry handling

• Scheduling support

They are not used to provide:

• Medical advice

• Legal advice

• Financial advice

• Professional recommendations

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### 5. LIMITATION OF USE

Personal data is not used for:

• Unrelated profiling

• Automated decisions affecting rights

• Unauthorised marketing

Processing occurs only as required for service delivery.

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### 6. THIRD-PARTY SYSTEMS

We may rely on third-party platforms including:

• CRM systems

• Telephony providers

• Hosting providers

• Automation platforms

These providers may process data as necessary to deliver functionality.

Pipeline Power Ltd is not responsible for operational failures or policies of third-party systems.

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### 7. DATA RETENTION

Data is retained only as long as reasonably necessary to:

• Provide services

• Meet legal obligations

• Maintain operational continuity

Temporary demo data is deleted where possible.

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### 8. REGULATED INDUSTRIES

Where services are used by organisations operating in regulated environments (e.g. medical, legal, financial, therapeutic):

Responsibility for compliance remains solely with the client.

Pipeline Power Ltd does not assume responsibility for regulatory obligations.

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### 9. AI SYSTEM LIMITATIONS

AI-generated communication may occasionally:

• Reference general industry topics

• Mention alternatives

• Provide contextual information

Such content is informational only and should not be relied upon as professional guidance.

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### 10. SECURITY

Reasonable technical and organisational safeguards are used to protect data.

However, no digital system can be guaranteed completely secure.

Use of services is at the user's discretion.

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### 11. USER RIGHTS

Individuals may request:

• Access

• Correction

• Deletion

Requests can be made via:

[email protected]

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### 12. POLICY UPDATES

This policy may be updated periodically to reflect operational, technological, or legal developments.

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### 13. CONTACT

For privacy enquiries:

[email protected]